About Answer Bot

About Answer Bot

1) Difference Between Answer Bot in Zoho Desk and Zoho SalesIQ:

Zoho Desk Answer Bot and SalesIQ Answer Bot are distinct features available on the Desk and SalesIQ platforms, respectively. While they are different bots, they offer similar functionality.

2) What is Zoho Desk's Answer Bot is powered by?

Zoho Desk's Answer Bot is powered by Zia, Zoho's built-in AI tool. It is a self-learning bot that trains itself over the articles present in the Knowledge Base and generates responses to customer queries and ticket replies based on its ability to analyze, train, and interpret. 

3) Benefits of Answer Bot:

  1. Saves time
  2. Improves self-service capabilities of the platform
  3. Enhances customer satisfaction
  4. Improves retention rate
  5. Reduces the load on the support teams
  6. Promotes faster resolution
  7. Reduces the response time